30-day return window
We want you to love your Lovely Hair wig. If something is not right, we are here to help. You have 30 days after receiving your item to request a return. A request submitted after the window may be declined unless applicable law requires otherwise.
Eligible condition
To be eligible for a return, your item must be in the same condition that you received it: unworn, lace uncut and untinted, knots and hairline unaltered, hair unwashed, undyed and unstyled, free from odour, product build-up and damage, and returned in its original packaging with the bands, clips, combs and cap it shipped with. You will also need the order number or other proof of purchase.
Items that are not returnable
- Wigs with cut, trimmed, tinted or glued lace
- Hair that has been washed, bleached, dyed, cut or heat-damaged
- Custom-coloured or custom-cut orders made to your instructions
- Opened care products, adhesives, removers and hygiene-sensitive accessories
- Items marked final sale before purchase
- Items returned without prior instructions or missing original packaging
Starting a return
To start a return, contact us at Support@lovelyhairs.com or use our Contact form with the order number, product, quantity and reason. Do not ship an item until return instructions and the destination have been supplied. Items sent back without first requesting a return will not be accepted.
Return authorization
A request records your intent but does not automatically authorize a return. We may ask for photographs of the lace, cap and hair, or additional order information, to confirm eligibility and choose the correct return destination.
Return shipping
Unless the item was delivered damaged, incorrect or is otherwise required by law to be returned at our cost, the customer is responsible for return transportation. We do not promise an automatic prepaid label.
Packing a return
Return the wig on its original cap form or in its net and bag so the style is not crushed, and pack it to prevent moisture or transit damage. Use a tracked service and keep the receipt. We are not responsible for a return sent to an unauthorized address or one that cannot be identified.
Inspection
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If the condition differs from the return request or does not meet this policy, the refund may be reduced or refused where permitted by law.
Refund method
Approved refunds are issued to the original payment method used through PayPal. We do not redirect a refund to a different account, card or person.
Refund timing
Approved refunds are initiated within about 2 business days of inspection. PayPal then normally takes around 3 business days to post the credit, and card networks or banks may add their own processing time. If more than 15 business days have passed since we approved your return, contact us at Support@lovelyhairs.com.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item under this policy and place a separate order for the preferred length, colour or cap size. Direct exchanges are not guaranteed.
Damaged or incorrect items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Include photographs of the product, packaging and shipping label before cutting lace, washing or styling the hair. We may offer replacement, refund or another remedy after review.
Order cancellations
A cancellation request is not guaranteed after payment confirmation. If fulfillment cannot be stopped, wait for delivery and request an eligible return.
Abuse and legal rights
We may refuse returns involving fraud, repeated policy abuse or items not purchased from this store. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.